Energy Admin Assistant

Job Title: Energy Admin Assistant

Department: Energy

Reports to: Energy Director

Status: Full-Time, Non-exempt

Pay Range: $14.42-$16.00

Timeframe: Open until filled, Estimated 2-4 weeks

Summary:

The Energy Admin Assistant reports to the Energy Director and is responsible for answering phone calls and recording service orders. In this role, you will exhibit exceptional organizational abilities, communication skills, and customer service. As one of the first points of contact for the Energy Department, this position takes a proactive approach to problem-solving and time management to ensure a smooth, effective, and productive flow for the team. Success in this role will require a positive attitude, great work ethic, organizational skills, and people skills!

Essential Duties and Responsibilities:

• Take fuel and service orders by obtaining all pertinent information to facilitate the accurate and swift fulfillment of such orders
• Checking credit and account status prior to calling the propane drivers
• Maintain accurate records of all movement of LP Gas rental tanks and balance monthly
• Maintain accurate records of all Cardtrol Care and ensure proper coding
• Adjust and maintain accurate records of Budget Billing accounts
• Take appropriate action on delinquent accounts, with guidance from the Energy Director
• Type all correspondence for the Energy Department
• Calculate and input service tickets into the computer
• Pull and balance all commercial accounts each week
• Assist in preparation and paperwork of month-end inventory
• Assist in collecting necessary information to calculate state and federal taxes on gas
• Audit transport driver logs for accuracy
• Handle and resolve customer complaints. Escalate complaints when needed to Energy Director
• Other duties as assigned

Skills:

• Strong customer service skills
• Great communication and organizational skills
• Computer skills and knowledge of data entry and inventory software programs
• Basic math skills
• Attention to detail and accuracy

Education and/or Experience:

• High school diploma or general education degree (GED)
• One to three months of related experience and/or training
• Equivalent combination of education and experience

Certificates, Licenses, Registrations:

• Valid Driver’s License

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will exert up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions.